top of page
Myra logo-01.psd.psd.png

📞 MYRA Deployment Guide

  • Writer: David Botros
    David Botros
  • Aug 22, 2025
  • 2 min read

Updated: Sep 5, 2025

MYRA can be connected to your clinic’s existing phone system without changing your clinic’s public number.



Patients will continue to call the same number listed on Google Maps, business cards, and your website.

This guide explains the available deployment methods, how to choose the best fit for your clinic, and what technical requirements are needed.



Why Clinics Use MYRA


  • Ensure every call is answered, even outside business hours.

  • Reduce missed calls during peak times.

  • Provide a consistent and professional first impression.

  • Free up reception staff to focus on patients in the clinic.



MYRA Deployment Methods


MYRA Deployment Guide
MYRA Deployment Methods

Step 1: Identify Your Phone System


  • Landline (PSTN): Traditional plug-in phone lines.

  • VoIP (Internet Phones): Cloud-based or on-premise SIP-based system.


Step 2: Choose How You Want MYRA to Help


  • All Calls: MYRA answers every call to the clinic.

  • Busy / No Answer: MYRA answers only if staff are busy or unavailable.

  • IVR Menu (VoIP only): Callers can choose whether to speak with MYRA or reception (e.g. “Press 1 for MYRA, Press 0 for Reception”).



How MYRA Works With Your Number

  • Your clinic keeps the same public number, no changes required.

  • Transfers back to reception are supported.


Technical Prerequisites

  • Main clinic number (do not cancel your existing line).

  • A dedicated Reception number that MYRA uses for transfers back to reception.

  • Sufficient call forwarding or SIP routing features with your carrier or VoIP provider.

  • Adequate call capacity: ensure enough lines or SIP channels for simultaneous calls (inbound plus transfers).


Suggested Call Flows


1. All Calls → MYRA

  • Patient calls the clinic's main number.

  • Call is routed to MYRA.

  • MYRA assists the patient or transfers to reception if needed.

    All calls to MYRA flow
    All calls to MYRA flow

2. Busy / No Answer → MYRA

  • Patient calls the clinic's main number.

  • Reception phones ring first.

  • If unanswered or busy, call forwards to MYRA.

  • MYRA assists or transfers back to reception.

Busy / No Answer to MYRA flow
Busy / No Answer to MYRA flow

3. IVR Menu (VoIP Only)

  • Patient calls clinic's main number.

  • IVR menu plays (e.g. “Press 1 for MYRA, 0 for Reception”).

  • Caller is routed to MYRA or reception depending on selection.

  • MYRA can still transfer to reception if required.

IVR Option to MYRA flow
IVR Option to MYRA flow

Next Steps

  1. Decide which method suits your clinic’s workflow (all calls, overflow only, or IVR menu).

  2. Confirm prerequisites with your phone provider or IT team.

  3. Work with the MYRA support team to complete the setup.



✹ With MYRA, your clinic never has to worry about missed calls again while keeping the same number patients already know and trust.

 
 
bottom of page