YOU ASK, MYRA ANSWERS
FAQs
Myra is an AI-powered virtual receptionist designed for medical clinics. She answers phone calls 24/7, handles appointment bookings, rescheduling, and cancellations, and can take messages or route calls when needed — all with a natural, human-like voice.
Myra is powered by a proprietary custom-designed blend of state-of-the-art language models and speech technologies, carefully curated and optimised for clinical environments. While the exact stack is constantly changing, we’ve focused on high accuracy, speed, and privacy compliance.
Myra has been trained using a combination of healthcare-specific scenarios, consultation with clinical stakeholders, and simulated real-world interactions. We continuously refine it using anonymised data and expert input to improve accuracy and tone.
If Myra detects an issue outside her scope, she will politely offer to transfer the caller to the clinic or take a message for a callback, ensuring the patient always feels heard and supported.
Minimal. During onboarding, we collect key practice preferences (e.g. doctors, availability, cancellation policy), then handle the technical setup and integration — with support throughout.
Data is processed securely and transiently — meaning we don’t retain patient information after the call is completed.
Myra is trained to immediately detect urgent scenarios. If anything suggests a medical emergency, she will advise the patient to hang up and call 000. She will not proceed with appointment scheduling.
Perfect! Myra isn’t here to replace, but to assist. She handles the overflow, after-hours, and repetitive admin so your human team can focus on patients in front of them.